Frequently Asked Questions
Everything you need to know about your Modibodi purchase and care.
How do I choose the right size for my Modibodi garments?
We recommend choosing your usual underwear size. If you are between sizes, we suggest sizing up for a more comfortable fit. Please refer to our detailed Size Guide available on each product page for specific measurements.
How do I wash and care for my period-proof underwear?
Rinse your garments in cold water until the water runs clear. Then, machine wash on a cold, gentle cycle without fabric softener or bleach. Finally, hang them to dry—do not tumble dry or iron, as high heat can damage the leak-proof technology.
What is your return policy for first-time customers?
We offer a 60-day Risk-Free Trial for first-time customers. You can try one worn garment and, if you aren't satisfied, return it for a full refund (excluding shipping). All other items in the order must be returned unopened and in original packaging.
How long does shipping take and how much does it cost?
Standard shipping typically takes 3-7 business days depending on your location. We offer free standard shipping on all orders over a certain threshold, while flat-rate fees apply to smaller orders and express shipping options.
Are Modibodi products safe and sustainable?
Yes, our products are Oeko-Tex Standard 100 certified, ensuring they are free from harmful chemicals. By switching to Modibodi, you are significantly reducing single-use plastic waste from traditional pads and tampons.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, AMEX), PayPal, and 'Buy Now, Pay Later' options like Afterpay and Klarna to make your shopping experience more flexible.